1.    General provisions
1.1.    The website ("Webshop") represents a service by the business Nana Fink, having its domicile in Basel, Switzerland, registered under company number CHE-115.586.880. 
1.2.    Constant availability and seamless functionality of the Webshop cannot be guaranteed.
1.3.    The business transactions between Nana Fink and the customer ("you") shall be governed by the general terms and conditions of business ("T&C") set out here as well as any individual agreements that may have been made.
1.4.    The T&C only apply between you and Nana Fink. These shall supersede all other terms and conditions unless Nana Fink has agreed otherwise in writing in advance.
1.5.    By accessing the website, you agree to these T&C without reservation.

2.    Ordering
2.1.    The Webshop merely represents a sales brochure. By presenting the products on the Webshop Nana Fink is merely encouraging you to submit an offer to buy that is binding on you (order). The automatic order confirmation automatically sent by Nana Fink by e-mail does not yet give rise to a contract of sale.
2.2.    By transmitting an order you confirm that you have read the T&C and agree to them without reservation.
2.3.    By placing an order, you warrant that you are at least 18 years old or have your parent's permission to buy from the Webshop. 
2.4.    A contract of sale only comes about when Nana Fink ships the products.
2.5.    All information relating to availability, shipping and delivery of a product is provisional information and approximate guideline values. They do not represent binding or guaranteed shipping or delivery dates except where such are expressly referred to as a binding date in the shipping options of the respective product.
2.6.    If, when processing your order, Nana Fink establishes that the products you ordered are not available, you shall be notified without undue delay. In this case, a contract relating to the unavailable products shall not come about given the absence of shipment of the ordered products.
2.7.    All purchases are final and non-refundable. 

3.    Prices and taxes
3.1.    All specified prices are in Swiss Francs (CHF) and include the relevant level of statutory VAT.
3.2.    You will be notified separately of shipping costs prior to dispatch of your order. These may vary depending on the chosen delivery method. Shipping costs are at your own expense.
3.3.    Please note that further charges may occur (sales tax, customs duty), depending on your region and local customs duties. These charges are at your own expense.
3.4.    Nana Fink reserves the right to amend prices at any time, whereby you will be charged for the products on the basis of the prices offered at the point of order.

4.    Payment
4.1.    Nana Fink accepts the methods of payment specified in the Webshop. 
4.2.    Payment will only be performed if you authorize the relevant financial service provider to do so. If payment is rejected, Nana Fink reserves the right to cancel the order and halt dispatch of the products. In this case, you will be contacted by Nana Fink as soon as possible.
4.3.    During the ordering process, the data is encrypted via SSL protocol and transmitted to our partner Squarespace. You hereby agree that this data for completing the order is transmitted to Squarespace (head office in USA). Please also read the terms and conditions of Squarespace, available at

5.    Delivery
5.1.    Nana Fink offers the delivery methods specified in the Webshop. 
5.2.    Prices and delivery times depend on the selected method of delivery. 
5.3.    Production of the custom made jewelry takes around 6-8 weeks. When the products are shipped, the average delivery time is three to four working days depending on destination. You can use the tracking number to track the current location of your order.
5.4.    Nana Fink does its utmost to meet the stated delivery times. However, Nana Fink is not responsible for any delivery delay, irrespective of the causes.
5.5.    Nana Fink retains title to the delivered goods until full payment has been received.

6.    Guarantee and liability
6.1.    All products are covered by a manufacturer’s guarantee against manufacturing defects. Please inspect the products for defects immediately on receipt. If you notice something during this inspection, contact Nana Fink immediately otherwise you are deemed to have waived any rights under your guarantee claim.
6.2.    If a guarantee claim arises, you are only entitled to have us exchange the defective product for an equivalent, defect-free product during the guarantee period. Any additional or more extensive guarantee claims shall be excluded.
6.3.    Nana Fink excludes any liability on any legal grounds in connection with these T&C and the contractual relationships based on them to the extent permissible by law.

7.    Data protection
In terms of data protection, the specific privacy policy  by Nana Fink shall apply, which forms an integral part of the contract between you and Nana Fink.

8.    Intellectual property
All texts, comments, articles, illustrations and images on are copyrighted, and Nana Fink holds all rights thereto. Any use or reproduction of all or parts of the information published on the website is not permitted without the written authorization of Nana Fink and may be subject to legal proceedings.

9.    Closing provisions
9.1.    The Webshop and the products have been produced in accordance with Swiss legal provisions. Nana Fink accepts no liability for non-compliance with legal provisions if the Webshop or products are used in a different country.
9.2.    The information on the Webshop serves merely to illustrate the products on offer and is not contractually binding. Nana Fink shall not be liable for errors, omissions or deviations.
9.3.    Should any individual provisions of the contract including these T&C be or become invalid in full or in part, or should the contract contain an unforeseen omission, this shall have no bearing on the validity of the remaining provisions or parts of such provisions. The applicable statutory stipulations shall take the place of the invalid or absent provision.
9.4.    The place of jurisdiction for any disputes arising in connection with these T&C and the contractual relationships based thereon, irrespective of the legal grounds, is the place of the registered office of Nana Fink (Basel, Switzerland). Nana Fink is alternatively entitled to make a claim against you at your place of residence.
9.5.    These T&C, the contractual relationships based thereon and any disputes in this respect are governed by substantive Swiss law under the exclusion of the UN Convention on Contracts for the International Sale of Goods of 11 April 1980 (known as the Vienna Convention) and conflict-of-laws provisions.
Nana Fink Terms & Conditions July 2016